I am an existing 10Mbps fibre subscriber. Can I get free iflix when I upgrade to the new 30Mbps or higher plans?

Yes you will be eligible for the free iflix subscription when you upgrade to the new 30Mbps or higher plans.

If there’s a problem with my iflix, how do I replace it?

You need to go to https://piay.iflix.com/contact and lodge a complaint/support request.

The iflix is it for a life time free or only for 2 years? If we downgrade from 30Mbps to 10Mbps, will the ifix auto disconnect?

iflix is free as long as the account is active. However, if a customer downgrades from a 30Mbps or higher plan to the 10 Mbps plan, they will be billed for the use of iflix.

What about additional installation charges? I have requested for additional cabling during installation and it cost me RM X. Do I get a refund for that?

Unfortunately no. Any additional cabling works are pre-agreed beforehand between you and the Maxperts installation team. Those charges will not be available to be refunded.

What is the warranty period for my router/RGW/home modem?

All routers/RGWs/home modems come with a 12 month warranty. If your unit is faulty and beyond the 12 month warranty you may be subjected to a replacement charge of RM350 for a new router/RGW/home modem. Call support at 123 for initial troubleshooting beforehand.

Can we do fax via our home fibre services and what are the charges like?

Yes you are able to run fax services via your home fibre services but you will not be able to use your VOIP services with fax concurrently. As for charges, since we’re giving out unlimited calls across all of our home fibre plans, the fax services will also be free of charge unless you’re faxing to IDD numbers.

Can I retain my VOIP number which I obtained from my Unifi account?

No you will not be able to retain your VOIP number and you will be assigned a new VOIP number for your new Maxis home fibre services.

Can we change our given VOIP number that’s been assigned upon registration of our home fibre services?

Yes you can change/select a different VOIP number upon registration of your home fibre services. The fee is RM25 and request can be made at Maxis Centres.

I live in a shop lot. Can I sign up for MaxisOne Home?

You can apply for MaxisOne Home but Maxis has the rights to change your plan/package to MaxisOne Business if it’s deemed that the fibre service is being used for business purposes.

What is MaxisONE Home Fibre Year End Sale?

The MaxisONE Home Fibre Year End Sale is a special year end promotion to our existing MaxisONE Home subscribers who are out of contract and new MaxisONE Home customers.

When is the campaign period?

The MaxisONE Home Fibre Year End Sale will start on 14th November 2017 and continue to run until further notice.

Where can I sign up for MaxisONE Home Fibre Year End Sale?

You may sign up MaxisONE Home Fibre Year End Sale at all Maxis sales channel including Maxis Centers, Maxis Exclusive Partners, and all authorized reseller and via call in.

What is the package offering for this campaign?

The 10Mbps at only RM119 is only applicable to NEW subscribers with a 24 months contract.

The 30Mbps at only RM139 is applicable to NEW and existing MaxisONE Home out of contract customers with a 24 months contract.

What will happen to my MaxisONE Home after 24 months?

Your subscription will revert to normal retail price after 24 months.

I am an existing MaxisONE Home subscriber. Can I subscribe to this MaxisONE Home 30Mbps Year End Sale promotion?

a. If you are no longer on contract, you may subscribe to the 30Mbps promotion with new contract to enjoy the special price and savings.

b. If you are within contract, you can upgrade to the 30Mbps promotion with new contract to enjoy the special price and savings.

c. Existing customer who takes up the new promotion, are not entitled for the free home phone

I have fulfilled 2 years MaxisONE Home contract, can I migrate to this package?

Yes, you may subscribe to the 30 Mbps promotion with a new 24 months contract to enjoy the special price and savings. 10 Mbps promotion is only applicable to NEW subscribers.